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Here you will find frequent asked questions and our answers.
Impregnation outlet, the company
 What is the business model behind Impregneeroutlet.
 Are your products new and unopened?
 Outlet? Aren't your products past their sell-by date?
 Do you have a webshop trust mark?
 I want to have these products applied by a specialist. How to find one?
 I want to issue a complaint or compliment about a product or service. What do I do?
Ordering, shipment and returning
 I have placed an order, what is the procedure?
 How will my order be delivered?
 Can I also collect my ordered products?
 My order has been placed, can I still change my order?
 I did not receive an order acknowledgement or status update on the purchased products.
 Can I also have my order delivered at a different location?
 How much do you charge for shipment?
 What payment options do you offer?
 Is VAT included in your prices?
 Can I also order from abroad?
 Can I cancel my order and return the products, even when I already received them?
 I am ordering for my companies account. Do you supply against the 0% intra-community VAT tariff?
Our impregnation products
 What to use when? Water based or solvent based impregnates?
 When to use a water based impregnation product?
 My property has been treated with impregnates in the past but it needs to be redone. What to do?
 My impregnate protection is failing and I need to re-apply. I do not know what has been applied before. How can I make a safe choice?
 Explanation Silane/Siloxane and silicates
Our Nano products
 What is Nano and what is Nano technology?
 How does Nanotol make the difference in comparison to all the other nano products?